When we are installing a new fiber connection, we do not schedule until the customer drop (not the ONT) is in and spliced to the mainline fiber. ONT installation and running a copper ethernet data run is done on the day of install/activation. On Fri, Apr 29, 2022 at 12:50 PM Mike Hammett <voiceops at ics-il.net> wrote:
I'm trying to develop some new rules for dates we choose for porting.
We have to build outside plant for most customers to accommodate their turn-up. The customers generally don't understand why the phone isn't alive when the tech is on-scene, but the tech has to go on-scene to build the infrastructure.
Is it reasonable to choose a port date that seems like it would work, then bump the activation day by day if OSP has encountered any issues?
I would like to think that by not *activating* the port and rescheduling it for the next day, everything would still work correctly, but I'd rather be right than lucky.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
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