After getting some solid advice from a handful of people on the list, I called Charter and said "Ok--I give up. If you can't help me, I guess I'll see if NPAC or the FCC can help sort this out." They replied "Just sign a LOI with voip.ms and have *them* pull the CSR". I forwarded the message on to voip.ms and they acted like it was a novel concept. The previous 6 port attempts all were rejected within 45-90 minutes. This attempt has been "processing" for 6 hours now. Hopefully that's a good sign. I've ported numbers between a lot of carriers over the last 10 years and Comcast is the only one that has me sign an LOA and include a copy of the losing carriers bill. All the other providers just ask for a copy of the bill and have no trouble. This is the second batch of numbers I've ported away from Charter/Spectrum when they doubled the price of their phone service when I upgraded to a faster cable plan. The first batch had zero problems when I submitted a copy of the bill, but this one they've dug in their heels and don't want to let 'em go. -A On Thu, Jun 18, 2020 at 2:55 PM jd <jd at boldnetworks.net> wrote:
I?m having this same issue with ringcentral, nobody is answering me and they?re claiming to not even see the port request, it?s just rejected.
There must be better protection here, ringcentral is raking in a lot of money on something that isn?t used and they know it..
*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Aaron C. de Bruyn via VoiceOps *Sent:* Wednesday, June 17, 2020 10:56 AM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Charter/Spectrum Port Out?
Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out?
It's been rejected 5 times now.
Every time I call in, the rep gives me a slightly different variation of the address to re-submit.
The winning carrier keeps getting rejected and asks for a CSR copy. Charter/Spectrum flat-out tells me "we don't do CSR reports for small business customers" and then proceeds to give me a slightly different version of the address every time I call in.
They absolutely refuse to let me talk to or communicate with the team that actually makes the accept/reject decision to find out why. They simply say "it was rejected because of the address".
I've spent hours on the phone over the last few weeks and I'm getting nowhere.
Thanks,
-A
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