On 10/06/2010 05:29 PM, Christian Pena wrote:
We are having increasing numbers of complaints from our users that they make outbound calls and the far end sees the incorrect calling party name.
We have "ABC Company" loaded into the CNAM DB , we make test calls to a local LEC line and the correct name shows up. That same customer calls a Comcast, MetroPCS, Vonage, etc number and the far end sees "Dominos Pizza"(for example).
I have been putting out dozens of fires with these terminating carriers for a couple of weeks, they find the problem and fix it and we move forward. This is normal business but have seen an enormous increase in these kind of reports from customers.
Anyone else out there seeing this kind of issue recently?
Yeah, not everybody uses the same CNAM lookup providers, and there's a lot of caching going on. Characteristically, the most accurate and up-to-date database is the one the ILEC uses; many of these VoIP ITSPs and CLECs use other third parties, and either they or the third party do a fair bit of caching and questionable update processes to save money on CNAM dips. The whole thing's pretty stupid; it should just be canceled. -- Alex Balashov - Principal Evariste Systems LLC 1170 Peachtree Street 12th Floor, Suite 1200 Atlanta, GA 30309 Tel: +1-678-954-0670 Fax: +1-404-961-1892 Web: http://www.evaristesys.com/