On Mon, Jul 18, 2022 at 3:46 PM Nathan Anderson via VoiceOps < voiceops at voiceops.org> wrote:
Exactly & here we are in complete agreement. Carlos seems to be approaching this discussion from a perspective where modern endpoints are ubiquitous, which is fine and all, but it's simply not reality. The number of old key systems and PBXes out in the wild that are still in active use is not inconsequential and cannot be ignored. We routinely come in to a new customer's facilities *only* to replace existing dialtone, because all they are after is better pricing / better support / etc. and their existing phone system "still works fine and we have no desire to forklift it out at present, thank-you-very-much". This often means handing off to it via multi-port ATA or (best-case but rare) PRI.
Right, and their switch traps the 9 so you don't have to route it. I may be mistaken, but thought the original question was about routing on a modern switch, where the 9 is not relevant. Hah well (genuinely) good for you. IME it is hard to break people of
some of these habits. And without the outside line prefix, those who insist on picking up the handset first to get the (simulated) dialtone have to face the interminable dialing timeouts. I suppose you just take the position that if they want to avoid that, it's a simple matter of being willing to change how one does things, and that's how you've re-trained end users, but I guess we just tend to get the stubborn complainers?...
I explain to them what happened to the buggy whip makers. Seriously, coddling the lazy is bad for us all. Do your users still dial 9 from their fax machines?