On Wed, Oct 31, 2012 at 7:03 PM, Carlos Alvarez <carlos at televolve.com> wrote:
This doesn't seem like a valid/legal reason to reject a port. Integra has always done this with both our own account with them and any other accounts we're porting from. If there is ANY open order on the account, they will reject a port. This could be simply ordering some DIDs or doing another port. In the current case, as has happened in the past, it's going to end up costing an extra month on a PRI. Is this valid? Anyone have experience getting them to see the error of their ways?
For a "simple port," this is not a valid reason to reject a port. That said, there aren't a lot of business ports in my experience that are legitimately simple ports. Ultimately, this being valid or not is somewhat irrelevant. The real question is - what can you do about it. When I'm handling ports, I try to "set my customers up to succeed." This, of course, if why so many folks won't port w/o having a copy of a recent invoice. It's in no way a port requirement, but it sure does up the odds of getting things right. Likewise, customers need to understand when porting that there are certain things likely to slow things down. Interestinly, I had a port recently where a pulled 10-20 #'s from Integra, all from the same account. One failed for open orders. The rest succeeded. The customer of course denied having any open orders. A month or so later it succeeded; we never knew why. -jbn