I am blaming the switch, netsapiens in this case, for the outage, as the platform provider, SkySwitch, is blaming netsapiens. Every Time an outage occurs they say they have a new software patch from their switch provider netsapiens, but these patches still don't seem to fix the problem. Maybe the other netsapiens shops don't have this problem as they aren't on the scale that SkySwitch is? Maybe netsapiens is great for smaller shops, but the software crashes under high load? I would love to hear SkySwitchs or netsapiens point of view. On Thu, Nov 2, 2017 at 10:31 AM, Peter Rad. <peter at 4isps.com> wrote:
Why do you blame the switch for outages?
On 11/1/2017 11:14 PM, Colton Conor wrote:
Matt,
We use SkySwitch which is the largest netsapiens wholesaler out there.I can't remember how many seats they have, but I want to say over 50,000.
Over the past year Skyswitch has monthly outages. Skyswitch keeps blaming it on their switch vendor. netsapiens has provided multiple patches, but SkySwitch's geo redundant nodes keep crashing.
I don't think netsapiens backend software is anywhere close to the quality level of Broadsoft. netsapiens customer facing interfaces are much nicer than Broadsoft default portals, but I doesn't matter if the switch crashes all the time. It is improving, but still you should see how many bugs are fixed in each release due to poor coding.
I am in search of something new as well. Broadsoft and netsapiens are no gos for me.
On Thu, Oct 26, 2017 at 3:09 PM, Matthew Crocker <matthew at corp.crocker.com
wrote:
Hello,
I?m a Broadsoft Broadworks shop but I?m looking at alternatives, Not a YUGE fan of Cisco?
If you have an opinion on NetSapien as a HostedPBX platform (good, bad, ugly) please send to me on or off list.
Thanks
-Matt
--
Matthew Crocker
Crocker Communications, Inc.
President
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