On 27-Jul-11 05:11, Jeremy Kister wrote:
On 7/26/2011 2:09 PM, Carlos Alvarez wrote:
We have a customer who has asked us to let his main line ring "forever" [...] Your opinions requested.
Is he in control of the ringtone ?
I'm wondering if he's trying to play a message to callers without having to pay for minutes.
I've had numerous customers ask for longer ringback timeouts on the calling side; it turns out that the above is a /very/ common practice for toll-free numbers. The menus and hold music are all "ringback" messages, and the call isn't actually "answered" until a human agent gets on the line. As many of us are unfortunately aware from our own experience calling customer (dis)service lines, that can easily exceed five minutes. S -- Stephen Sprunk "God does not play dice." --Albert Einstein CCIE #3723 "God is an inveterate gambler, and He throws the K5SSS dice at every possible opportunity." --Stephen Hawking