Over 95% of Vonage's residential unlimited calling plan customers use less than 3000 minutes per month and do not have any unusual usage patterns in terms of unique numbers called, high call forwarding/transferring usage and so on. A customer's aggregate usage may be considered outside of normal use if it exceeds 3000 minutes per month IN COMBINATION with one or more of the following, including, but not limited to, excessive: - unique numbers called; - call lengths; - call forwarding/transferring; - conference calling; - short duration calls; - number of calls made during a month, - number of calls made to a conference calling service during a month; - number of calls made during business hours; - number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or - other abnormal calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy On Wed, Sep 10, 2014 at 3:29 PM, Shripal Daphtary <shripald at gmail.com> wrote:
Hey Guys,
For all of those who provide unlimited calling plans on their hosted offering--what do you consider abusive from a minutes of usage standpoint? 1000 minutes/sub? 5000/sub? at what point do you actually tell the customer they are abusing your service agreement and they are in breach?
Thx
Shri
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