LOL, no. One does medical billing, the other does customer surveys. In both cases, the call recipients have an established business relationship and "deserve" the calls. A lot of people just don't want calls period, which I get also. There also appears to be some point where the marking is automatic based on volume and short call duration. On Wed, Aug 24, 2022 at 10:24 AM Jay Hennigan <jay at west.net> wrote:
On 8/24/22 07:34, Carlos Alvarez via VoiceOps wrote:
Not sure if that was meant tongue in cheek, but the issue is far more complicated. Or maybe you have a different definition of spam. We have customers making legit business calls that still get marked as spam/scam, because there's no validation of the reports.
If the recipients of your customers' legit business calls consistently mark them as spam to the point where the numbers wind up on blocklists, and your customers need to routinely rotate their outbound numbers in order to continue to deliver their message, indeed it sounds like there is indeed a substantial difference of opinion as to the definition of spam.
Are any of your customers perhaps in the automobile warranty business?
-- Jay Hennigan - jay at west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV