Did you reach out to your upstream provider who you sent the calls to and ask what they can do for you? See if they will forgive the bill since they were obviously fraudulent? Then do the same for your customer? Have you offered the customer to cut his bill in half for the calls since you probably mark them up 100%? In other words give him your exact cost and see if that helps the situation? matt at g4.net On Thu, 20 Feb 2014, Hiers, David wrote:
That actually works out great for you.?
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There is a federal law that limits credit card customer fraud liability to $50.
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Go to court.? There is no federal law that limits phone customer fraud.?? If you don't have such a clause in your contract, you can't lose the case.? ??The customer may walk, but that might work out in your favor.
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David
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From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of John Curry Sent: Wednesday, February 19, 2014 14:09 To: voiceops at voiceops.org Subject: [VoiceOps] Fraud
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I am new to your site. I was looking in the Archives and saw in November 2013 there were some of you who experienced fraud. We had a an Avaya IP Office customers system who got hit pretty bad. The customer is treating the fraudulent calls like credit card fraud and not taking any responsibility. Does anyone have any advice on how to persuade the customer take this issue seriously?? His bill was racked up pretty good. ?Strangely and coincidentally Avaya came out with a security bulletin the end of December 2013 on this same issue.? I tried to contact Avaya with no response. It seems as though someone has built a sniffer for the Avaya IP Offices and gleaning their registrations.
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