The softphone app we're using (Acrobits Cloud Softphone). If you attempt to dial 911 via the app. It'll open the phones non-voip cellular dialer with 911 pre-typed. It actively doesn't allow you to call 911 via the app. Perhaps your apps are the same. On Mon, Sep 27, 2021 at 3:00 PM Carlos Alvarez <caalvarez at gmail.com> wrote:
We don't have a web portal for customers to do this, so it probably can't be our position. We do have a ToS that says customers have to notify us by email or support ticket if they move. I don't believe anyone ever has. I wonder if that could still apply.
Separately, I find this ridiculous. WTF? Can't use Wi-Fi for calls? with respect to only the RingCentral Mobile Application, if you do not have mobile service, as the RingCentral Mobile Application cannot send emergency calls over Wi-Fi access
On Mon, Sep 27, 2021 at 11:47 AM Brandon Svec <bsvec at teamonesolutions.com> wrote:
I *think* this sums it up. RingCentral is big if not the biggest and I say that only because they undoubtably have a large legal team and got this right. They basically have a disclaimer that makes it the responsibility of the end user or customer administrator to update their location whenever they move around. Silly, I know.. but I think this is a defensible position to take legally.
https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-serv... *Brandon *
On Mon, Sep 27, 2021 at 11:37 AM Carlos Alvarez <caalvarez at gmail.com> wrote:
I just had a call with Bandwidth about using their Dynamic Location Routing product to fill in the very specific location info required by this act. However, I asked them a question he said had never been asked; what are we to do with permanently mobile (all softphone) companies. I can't believe that in 2021, people are still insisting on physical phones all the time. I've get several soft-only customers, or maybe a physical phone for a couple of receptionist type people. Some have offices that they almost never use.
So...what are the rest of you doing with this?
I thought there was a legal option to say "don't use your mobile softphone" but maybe not?
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