On Fri, Jan 18, 2013 at 11:44 AM, Jon Radel <jradel at vantage.com> wrote:
Unless I'm missing something here, you're not proposing to sell service to a stationary location and warning the customer that 911 will break if they fail to notify you that they've moved the phone, but you're selling service to stationary location A when the customer has already notified you that they'll really be using the phone in stationary location B. That really doesn't sound like the same thing at all. They've already told you that the phone is going to be in location B and you're proposing to not handle 911 appropriately. (My apologies if I've misunderstood the situation.)
This is a good point, and a fine line. I'd say at least 50% of our customers move phones. Almost none of them tell us. I suppose knowing that they do puts us in a tougher legal situation than having plausible deniability.
I also find myself impelled to ask: Are you actually pricing this in such a way that there's a line item for 911 service with a dollar figure next to it? That's just inviting the customers to try haggle, and could be construed that you consider 911 optional rather than a fundamental part of your service. Or is this all just a side-effect of charging for the DIDs in the additional rate center(s) where the customer's employees live?
It's a line item to cover our costs, just like regular phone company charge a line item for 911 service. We do it on a per-location basis because that's how we are charged. -- Carlos Alvarez TelEvolve 602-889-3003