Have you opened a ticket with Allworx support yet and supplied a packet capture from the Allworx server side? Newer versions of phone code will capture the SIP messaging in the customer service log. ? ? ? -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Ujjval Karihaloo Sent: Tuesday, July 19, 2011 1:23 PM To: Mark Holloway Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Allworx Followme - no audio issue Its NAT'ed It does work for a normal call forward. Only followme with Answer Confirmation is what causes no Audio. I wanted to see if someone has run into this. I am collecting traces from Customer PBX also now to take a deeper look and compare. -----Original Message----- From: Mark Holloway [mailto:mh at markholloway.com] Sent: Tuesday, July 19, 2011 11:17 AM To: Ujjval Karihaloo Cc: Alex Balashov; voiceops at voiceops.org Subject: Re: [VoiceOps] Allworx Followme - no audio issue Is the Allworx WAN port on a public IP or are you NATing the Allworx through a firewall? On Jul 19, 2011, at 9:49 AM, Ujjval Karihaloo wrote:
Call from PSTN to our Broadsoft/ACME to Customer SIP Trunk/Allworx
Allworx forwards/followme call back out (to a cell phone) the same SIP trunk to us and we terminate to the PSTN (cell phone)
PSTN cell phone answers and Allworx plays announcement - press 1 to answer the call.
PSTN cell phone presses 1 to answer the call following which there is no audio in either direction.
In the packet capture between Allworx and my ACME (access SIDE) - I see RTP flowing, I also see RTP flowing between ACME and my Upstream carrier who terminated the call..and inbound carrier who delivered the inbound call to me.
-----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Balashov Sent: Tuesday, July 19, 2011 10:43 AM To: voiceops at voiceops.org Subject: Re: [VoiceOps] Allworx Followme - no audio issue
On 07/19/2011 12:40 PM, Ujjval Karihaloo wrote:
Hi All:
We have a customer with Allworx PBX that is setup for followme on an extension that forwards to a call Phone. When the call gets forwarded, back out the SIP Turnk intous, the allworx has answer confirmation which the followme/cellphone hears fine, when the followme cell phone presses 1 to accept the call, all audio is lost both ways. Call stays up until disconnected. The Allworx sends a REINVITE after the "1" is pressed.too
Anyone seen this behavior with ACME and Allworx and any remedies.
Well, what exactly is the SIP flow?
-- Alex Balashov - Principal Evariste Systems LLC 260 Peachtree Street NW Suite 2200 Atlanta, GA 30303 Tel: +1-678-954-0670 Fax: +1-404-961-1892 Web: http://www.evaristesys.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops