Jan. 27, 2011
9:36 a.m.
On 01/27/2011 08:32 AM, Dawson, Robert wrote:
How many of you selling hosted business services are using a tiered support model vs. first call being handled by a skilled resource? If you switched models either way what was the outcome?
Please stop calling people "resources." -- Alex Balashov - Principal Evariste Systems LLC 260 Peachtree Street NW Suite 2200 Atlanta, GA 30303 Tel: +1-678-954-0670 Fax: +1-404-961-1892 Web: http://www.evaristesys.com/