Mary, Wouldn't the winning CLEC representing the reseller have to send the LOA with the a CSR request? I have numerous run ins with TW Telecom where I was attempting to port a customer number that was with a reseller and they sometimes ignored the LOA since it didn't match the customer on record. Thus I thought the point of the CSR is to determine the customer on record before submitting an LSR request. Regards, Erik Flournoy 808-426-4527 301-218-7325 CONFIDENTIALITY NOTICE This e-mail message, including any attachments from EESPRO.com - contain information which is CONFIDENTIAL AND/OR LEGALLY PRIVILEGED. The information is intended only for the use of the individual named above and may not be disseminated to any other party without written permission. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, disclosure, distribution, copying or taking of any action in reliance on the contents of this e-mailed information is strictly prohibited. If you have received this transmission in error, please immediately notify info at eespro.com, and permanently delete this e-mail and the attachments hereto, if any, and destroy any printout thereof. On Tue, Dec 11, 2012 at 8:53 AM, Mary Lou Carey <marylou at backuptelecom.com>wrote:
You need to send a letter of authorization signed by the customer along with the request for the CSR to the losing carrier. The losing carrier has a right to request an LOA before they release any information, but when you provide the LOA they are obligated to send it to you because you are acting on the customer's behalf.
Mary Lou Carey BackUP Telecom Consulting marylou at backuptelecom.com Office: 615-791-9969 x 2001
-----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of David Wessell Sent: Tuesday, December 11, 2012 12:16 PM To: voiceops at voiceops.org Subject: [VoiceOps] CSR Request?
Hi All,
A question for you that I've never been able to get an answer too.
We are a small hosted VOIP shop. And we port numbers through various aggregators (example vitelity)
When we are porting phone numbers I am occasionally asked for a CSR by the gaining carrier (Or the aggregator that we are using). Sometimes they are able to get the CSR and sometimes they are not.
However, when I call the losing carrier they always state that they don't give out CSR's. And that the winning carrier needs to request the CSR.
One of the two parties is giving bad information , and I can't ever tell which one. Are there rules that govern the CSR requests? If there a way that we can ever do a CSR request without going through the consumer channels?
Thanks David
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