Aug. 14, 2009
9:07 a.m.
Alex Balashov wrote:
David Hiers wrote:
Do you get cut any slack just because its a VOIP phone, and VOIP is totally cool?
In my experience, nobody gets this kind of slack, which is one of the biggest problems with providing retail VoIP services from a churn and liability standpoint, and to some extent ARPU as well.
A related and pervasive problem from a customer acquisition standpoint is a commonplace fear of VoIP - at times, a very exaggerated one that greatly exaggerates the magnitude and frequency of problems with it. -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671