I would say Onvoy/Intelliquent is a great choice for your volume. That is our primary, and we use thinQ lightly. My only real complaint with Onvoy is that the portal is horrifyingly bad, and we can't get them to move us to their new one. We also can't use the API with that portal for some reason. You'd be on the new one so that's not an issue. Our issue with Bandwidth was that during a trial, we discovered a limitation that led us to cancel our trial with them. They "accidentally" sent us to collections TWICE and we had to fight it for over a year. We had signed a one year agreement that included thirty days trial period where we could cancel for any reason. On Wed, Aug 16, 2017 at 12:51 PM, James M <jm8269 at outlook.com> wrote:
Currently we are doing approximately 7 million minutes per month. We have about 3,000 DIDs
Could you elaborate on the dealings with Bandwidth? Who do you prefer to deal with now? ------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez <caalvarez at gmail.com> *Sent:* Wednesday, August 16, 2017 3:47:46 PM *To:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] DID Provider
For questions like this, it's important to tell us your volume of calls and how many DIDs you'd be looking for. You may be too small for Onvoy, or too big for Vitelity, etc.
It's been a few years, but Bandwidth boned us and aggressively refused to make it right. I'd never do business with them again.
On Wed, Aug 16, 2017 at 12:21 PM, James M <jm8269 at outlook.com> wrote:
In the market for a new SIP Inbound provider. Was wondering who other people are using? Currently looking at bandwidth and vitelity / onvoy...whose more reliable?
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