Just found a pacwest escalation list via archive.org Escalation Contact List Customer Advocacy 1-877-626-4325 Hours: Monday-Friday 8:00am ? 5:00pm PST Email: Account Mgmt Support<mailto:amsupport at pacwest.com> Network Operations Center (NOC) 1-800-511-9048 Hours: 24X7 Email: Pac-West NOC<mailto:pwnoc at pacwest.com> Level 1 Escalations Department Managers Customer Advocacy Christine Dwyer Office: 209-926-3651 Cell: 209-662-4115 NOC Scooter Wardynski Office: 209-926-3153 Cell: 209-401-8043 Level 2 Escalations Department Directors Customer Advocacy Ryan Thompson Office: 512-653-1784 Cell: 512-653-1784 NOC Scooter Wardynski Office: 209-926-3153 Cell: 209-401-8043 Level 3 Escalations Vice President Customer Advocacy Mark Griffin Office: 210-892-4164 Cell: 210-313-4280 NOC Tim Szala Office: 210-892-4180 Cell: 210-325-1576 Carlos Alcantar Race Communications / Race Team Member 101 Haskins Way, So. San Francisco, CA. 94080 Phone: +1 415 376 3314 Fax: +1 650 246 8901 / carlos *at* race.com / www.race.com<http://www.race.com/> From: Colin <zavoid at gmail.com<mailto:zavoid at gmail.com>> Date: Wed, 18 May 2011 16:06:25 -0400 To: VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> Subject: Re: [VoiceOps] Pacwest problems? I know there ceo left recently. Colin On May 18, 2011, at 3:58 PM, Darren Schreiber wrote: Same here. -- From: anorexicpoodle <anorexicpoodle at gmail.com<mailto:anorexicpoodle at gmail.com>> Date: Wed, 18 May 2011 12:40:36 -0700 To: Jay Hennigan <jay at west.net<mailto:jay at west.net>> Cc: "VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>" <VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>> Subject: Re: [VoiceOps] Pacwest problems? We are seeing that as well. Via SIP we get no replies. Their website is down according to downforeveryoneorjustme.com<http://downforeveryoneorjustme.com> And calling their noc gets you an error from upstream of them, On Wed, 2011-05-18 at 12:34 -0700, Jay Hennigan wrote: Anyone else seeing problems reaching Pacwest via SIP? _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops