The reality is that you can?t get away from it. A private circuit may cut it by 10% and provide more stable Jitter? but that?s it. So your client and 500,000 other agents in the Philippines and India are in the same boat. Where latency gets really nasty and there is some scope to optimize is on call transfers/conferences. Make sure there is never hairpinning through the off-shore call centre. Or that call transfers or conferences have to double up on the path. It will depend on where the media gateways for the solution reside and whether you have any optimization when multiple call legs are made through your service. Not sure if this helps? Best Regards, Ivan Kovacevic Vice President, Client Services Star Telecom | www.startelecom.ca <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> | SIP Based Services for Contact Centers | LinkedIn <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Carlos Alvarez *Sent:* March 22, 2017 1:59 PM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Maximum latency One of our larger customers is about to launch a new call center in Malaysia. The connection there is fast, the trace looks surprisingly clean and short, but latency is consistently at 239-245ms. We've never knowingly had a connection over 130ms. Does anyone have experiences, good or bad, with latency approaching a quarter second? The jitter level seems fine, so I believe they'll just have a delay but decent call quality. [image: http://t.sidekickopen61.com/e1t/o/5/f18dQhb0S7ks8dDMPbW2n0x6l2B9gXrN7sKj6v4L...]