I did miss that piece....thanks for clarifying! Maybe you can find out what SPID is associated with the TN in NPAC and notify that carrier so they can address it internally. I'm sure the PSAP would appreciate the help in making sure calls from unassigned numbers don't clog up their network. MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2021-01-22 12:44 PM, Carlos Alvarez wrote:
I believe we may be miscommunicating on one detail... The number in question is not with us, and never has been. We believe the customer abandoned the number long ago. They have been with us 5+ years, and we had never seen that number before. So it's probably abandoned with the old carrier and we can't do anything about it.
On Fri, Jan 22, 2021 at 11:32 AM Mary Lou Carey <marylou at backuptelecom.com> wrote:
I would still check the ALI database because you pay monthly for every number in it. If the number is not in service, at the very least you're paying for numbers you're not using.
MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111
On 2021-01-22 12:13 PM, Carlos Alvarez wrote:
Even without the address, the CNAM would have told them the company name. I will tell the customer that if this happens again, to ask for much more detail from the police.
On Fri, Jan 22, 2021 at 10:45 AM Mary Lou Carey <marylou at backuptelecom.com> wrote:
I would think that the ALI database would still need to have the address associated with that phone number in order for the police to call. I'd check the ALI database to make sure the number has been removed if its no longer in service. Otherwise you could be getting fined big time for invalid ALI information.
MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111
On 2021-01-21 02:22 PM, Brandon Svec wrote:
That sounds unbelievable. Do you really have evidence that a damaged cable somehow pulse dialed 911? I think the issue is something upstream like what data the PSAP is getting has been spoofed or is just inadvertently incorrect, for example.
Brandon Svec
On Jan 21, 2021, at 12:08 PM, Dan Mostert <dan at delhitel.com> wrote:
?
We?ve run into similar circumstances before with ported in numbers. The losing carrier, either on purpose under the idea of ?left in place dial-tone?, or laziness, leaves a copper PSTN line configured as the customer still. They also don?t maintain their aging copper, so particularly when the cable is wet, short outs and ends up pulse-dialling 911 for them. Same deal- police response for an unresponsive / hang up 911, and a confused/annoyed customer. In our case, the PSAPs involved see this so much from the losing carrier every time it rains, we just educate everyone involved, and the PSAP / public safety have to deal with it. I?m interested in anyone else?s suggestions too.
Dan
From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Carlos Alvarez Sent: Thursday, January 21, 2021 3:01 PM To: voiceops at voiceops.org Subject: [VoiceOps] False 911 calls and old abandoned DID
We have a customer who has received two calls from the police because "they" called 911, but they did not. The CLID shown is NOT one of theirs, but they think it might have been theirs many years ago. The CNAM on that number is their company name. Nobody answers the number, and it's with Qwest. Our logs show no calls to 911 from them.
Any advice on this? It's just two calls at this point, just this week. They've been our customer for over five years, and this number has never been on our system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops