After all, you ARE routing 811, right? :) On 03/20/2013 05:32 PM, Hiers, David wrote:
Check with your upstream peer, the big vendors will already have you covered.
Otherwise, you simply translate like all the other N11 numbers.
David
-----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nathan Anderson Sent: Wednesday, March 20, 2013 14:26 To: 'voiceops at voiceops.org' Subject: [VoiceOps] 711 relay
Question for other ITSPs out there: what are you doing for 711 TTY relay services?
I know so little about this area it's sad. Are we supposed to either staff our own relay staff, pass them off to a third-party relay service, or pass the calls off to a state-provided service? Can this be done with a third-party service a-la what 911Enable and friends do for 911 PSAP routing? What companies out there provide services like this?
If the states you provide service in have an 800 number for connecting to a state-run relay service, can I simply translate 711 to the appropriate 800 number and terminate the 800 call as I normally would?
Thanks,