If you get anything other than a live operator at a PSAP, run, don't walk, to someone else. After "experiencing" many of these providers, we built out our own facilities based 911 network for a REASON. And now, none of our customers break their leg, and get someone with a Canadian accent asking for their zipcode and warm transferring them to non emergency lines at police departments. -Paul Lunch Hound wrote:
For some REAL fun, place a bunch of quick, back-to-back test calls to all the "different" 911 providers that you think you have. Do it late at night when they are bored and have time on their hands. Get chummy with the operators, learn their voices, crack the same lame joke each time.
You'll be surprised at how many times your "different" providers all go back to the same person, who seems to laugh less and less at your same lame joke each time.
We've caught some major players outsourcing their services to the same shop w/o telling us about it. Not that they have to tell us, of course, but still....
On Wed, Mar 10, 2010 at 1:28 PM, Eric Hiller <clec at cygnustel.com <mailto:clec at cygnustel.com>> wrote:
Hello all, we are a facilities based clec and are looking at DASH e911 service. Anyone here use them? any opinions?
Thanks! -Eric
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