I'd respond back and say "I understand you believe your business rules allow for a 7 day cooling off period, but that don't seem to comply with the Industry Standard Porting Guidelines. Would you like me to address this with the PUC directly or do you have an internal contact that I can speak with?" MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2020-09-22 09:17 AM, Mike Hammett wrote:
--- Please take a moment to review our business rules posted in our portal in the Documents section. [Redacted] is not blocking any LSRs.
It is written in our business rules that LSRs have a 7 day grace period to allow carriers to activate within 7 days of their FOC date, reschedule, snapback numbers or cancel their order without service impact to the customer.
A PON is active from the time it is submitted until the end of the 7th day post FOC. During this time we don?t support multiple PON submission. I hope that this helps to clarify our business rules and processes. ---
I appreciate their grace period, but not accepting my otherwise valid LSR because another order is still in the grace period is effectively blocking my request.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
----- Original Message ----- From: Mike Hammett <voiceops at ics-il.net> To: VoiceOps <voiceops at voiceops.org> Sent: Mon, 21 Sep 2020 17:02:52 -0500 (CDT) Subject: [VoiceOps] Porting Cooling Off Period
Is it normal for carriers to have a cooling off period where they don't accept further port requests for an account until x days after the last porting activity completes?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
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