I don't mind that they don't tell me when things are A-OK; they don't want to divulge their sources lest I run off and get a contract directly and cut them out. But I _DO_ have a problem when things are NOT OK and they DO NOT take ownership of the problem. Three weeks is not an acceptable SLA. Beckman On Wed, 23 Sep 2015, Jay Hennigan wrote:
On 9/21/15 3:37 PM, Peter Beckman wrote:
I'm having trouble with a very specific SMS deliverability issue.
The question that I can't seem to get either direct carrier to answer is who is in the middle. Carrier A reported:
"Our SMS carrier investigated the SMS delivery issue to the numbers..."
This seems to be the norm when trying to troubleshoot just about anything VoIP. Carriers steadfastly refuse to name the route that a call takes. Very frustrating but it seems to be the standard practice.
"We have opened a ticket with our upstream carrier who shall not be named...." (Voldemort?)
-- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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