The answer is yes, and they all suck in some way. The least suck that we’re moving to is a distro. Ticketing has advantages for sure, but often results in problems. Well maybe not often, but just here and there, enough to be really annoying.

Hmm, now that I think of it, our ticketing system has easy to configure rules (Freshdesk). I should make a vendor rule to make a ticket, but don’t reply, don’t engage, just tell all the staff. Yeah…thanks for making me think about this!

On Sep 18, 2025 at 8:51:50 AM, Mike Hammett via VoiceOps <voiceops@voiceops.org> wrote:

When giving email contacts to other carriers or suppliers, do you send to a shared mailbox, a distribution list, individual users, or a ticketing system?

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Mike Hammett

Intelligent Computing Solutions

Midwest Internet Exchange

DNA Communications

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