Izzy ? feel your pain ? this is exactly why we built out our active testing capabilities so we can point you exactly @ where this degradation is occurring. SQmediator / DVQattest creates synthetic traffic that emulates voice as well as video transactions and supports a wide range of traditional and modern day codecs. It emulates the adaptive codecs used by webRTC as well as SILK, SATIN and many others. The platform enables one to test fully end-to-end ? plus you can deploy ?hub? agents in the core that can respond to multiple incoming call requests from edge agents to create a variety of deployment configurations. More info available @ www.telchemy.com/sqmediator.php. Will follow up with you directly to dig deeper ? but responded here as well in case anyone else on the list can leverage this info and benefit from this diagnostic functionality. -anthony Anthony Caiozzo | 617-312-5189 Support: 678-387-3000 or <http://www.telchemy.com/custportal> www.telchemy.com/custportal to open a ticket From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Izzy Goldstein - TeleGo via VoiceOps Sent: Monday, October 30, 2023 2:06 PM To: Voiceops.org <voiceops at voiceops.org> Subject: [VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9? HI team we recently noticed packet loss happening every morning from 6AM to 11AM, our MOS drops during that time our datacenter in garden City Long island (formerly Webair / now Opti9) claims it is outside of their network and can't do anything - but they have been unable to identify where the loss is occurring so i have 2 questions 1) Is there anyone in this group using the same datacenter, and if so, do you have any RTP issues ? maybe the issue is with one of our SIP providers, etc and not the Datacenter directly 2) What's a good tool / method to determine where the packet loss is happening ? i am using VoipMonitor - but willing to start using other tools to find the root cause -- Izzy Goldstein Chief Technology Officer - DevOps Master Main: <tel:(212)%20477-1000> (212) 477-1000 x 2085 Direct: <tel:(929)%20477-2085> (929) 477-2085 Website: <https://telego.com/> https://telego.com/ <https://telego.com/wp-content/uploads/telego-signature-logo.png> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. <https://youtu.be/DaT8YAZ4V0w> TeleGo Hosted PBX