[VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio

A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend? I know Verizon is a small carrier, and may not be wise to the ways of telecom.