Mauricio, We are about ready to deploy Netsapiens. Any other feedback good or bad about them? Good to know you're seeing good stability on your own hardware. I would agree the wholesaler is probably having their own issues not related to Netsapiens software. On Wed, Mar 15, 2017 at 9:30 PM, Mauricio Lizano <mauricio.lizano at gmail.com> wrote:
I've been working with 2 different NetSapiens deployments over the past 6 years. I probably haven't experienced 10 outages in total over those 6 years. At least not 10 that I can attribute to NetSapiens bugs. Now I haven't been going through wholesalers.
I agree with you on Broadsoft. We have a Broadsoft deployment through a wholesaler. Cost is a real issue, although the feature set is nice.
On Mar 15, 2017 7:56 PM, "Colton Conor" <colton.conor at gmail.com> wrote:
What service or soft-switch do use externally to provide to your customer, and why? What do you like and dislike about the platform.
Personally, I have used both Broadsoft and NetSapines platforms both through wholesalers.
On Broadsoft, I like the feature set and stability of the platform, but I dislike the user interfaces and complexity of setting up simple things like an auto attendant. I also dislike the cost of the platform as simple features like auto attendants incur an additional cost, and many other platforms and competitors these day offer unlimited auto attendants for example.
On Netsapines, I like the UI as a basic user can configure most items without ever having to call us, but I dislike the stability of the platform. Might just be the reseller we are using, but they have had over 10 outages now in a couple of month time-frame, and have blamed it on a Netsapins bug. Some of the backend databases for Netsapiens are also not what I consider professional.
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