We do it frequently for our contact centre clients. Most frequent use case is when client's internal call processing becomes unavailable (capacity or outage) but we do charge for SIP capacity to accept, answer those calls and play a custom announcement. If they want an announcement without paying for lines, that's called the busy signal. They should get more trunks than call processing licenses and that would meet their requirements (but they have to pay for trunk capacity, as do you). <http://www.startelecom.ca> *Ivan Kovacevic* *Co-Founder and VP Client Services* *STAR TELECOM* On Fri, Jan 10, 2020 at 12:29 PM Deborah McDuffie <dmcduffie at socket.net> wrote:
Good morning,
We've got a request from one of our SIP trunk customers, asking us to provide an automated recorded message should their inbound call volume unexpectedly exceed their trunk capacity (rather than a busy signal). They don't want to have the calls rerouted, or answered, per se, or have people leave a message - just an announcement that they have a situation that has resulted in an excessive call volume, and asking people to call back.
This is the first time we've gotten such a request, and it doesn't look like a common SP service offering. Normally, customers just provide an alternate overflow destination for us to send the calls to. Are there any other service providers who have offered this kind of failover/overflow service for exceeding trunk capacity, and, if so, how did you price the service? Please feel free to contact me directly, if you have any suggestions.
-- Deborah McDuffie Sales Engineer Socket Telecom (573) 817-0000, ext 157dmcduffie at socket.net
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