I'm the exact opposite, I've had issues with their billing/invoices that led to our account getting shut off on a Friday. Support ignored me until Monday when the 'Accounting' department came back in. Their sales & support offered no escalation procedures. They were sending invoices to the wrong address. They sent a certified letter that was returned yet they still shut our account off. A phone call or e-mail would have resolved it all but that never happened. We didn't know anything was wrong until our inbound started failing at 5PM on a Friday. Luckily we only had a couple numbers ported over so it didn't affect many customers. I'm not a happy DashCS customer ----- Original Message -----
From: "Mark Wiles" <mwiles at akabis.com> To: "Jay Hennigan" <jay at west.net>, voiceops at voiceops.org Sent: Wednesday, December 15, 2010 3:53:01 PM Subject: Re: [VoiceOps] [outages] VoIP - complete outage at DASH Carrier Services We've used DASH for org/term and e911 for some time... we've never seen anything like this happen before... we have been very happy with their service and support.
Mark
Mark Wiles, Vice President of Engineering, Akabis, Inc.
www.Akabis.com
866-312-1070 ext. 1003 | 336-358-5550 direct | 336-989-4895 cellular | 336-740-9369 fax
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-----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jay Hennigan Sent: Wednesday, December 15, 2010 3:47 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] [outages] VoIP - complete outage at DASH Carrier Services
On 12/15/10 9:59 AM, Adam E Barratt (Sales Engineering) wrote:
We've been looking at the possibility of using DASH for some of our 911 Trunking -- is this a common problem? Has it been resolved yet?
We're considering them as well for 9-1-1 as well as some origination and termination. I understand it's resolved but would also be interested in whether it is common and general opinion. Off-list is fine.
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