There's nothing unfair about this criticism, and nothing generalized about it. We've used carriers we partnered with in the past where this exact circumstance occurred. Having a college kid call 911 from their dorm room and having someone at "northern 911" tell them they can't route the 911 call without knowing the zipcode because their database malfunctioned, and they were somehow unable to figure out where to route the call based on the ANI (there's only one PSAP in that tiny region), then to find out they don't have direct trunking there, so they call in on an administrative line at the county sheriff's office, with no screen pop is not fun. Treat 911 as strictly a cost center where there's an opportunity for savings at your own peril. People place their trust in this stuff to just work, and in you to deliver it. Third parties are fine, but know how they route, how they handle NRFs and how they handle ANI/ALI failures because if you get one complaint like this, there's probably a lot more lurking beneath the surface than you think. -Paul Doug Knight wrote:
unfair critism and generalization of e911 in general. we have ocal interconnection for 911 as well as we have use Dash (reseller of intrado) for 4 years in our VoIP network. there were growing pains 4 years ago. But, they're solid until you have the resources and volume to go to intrado for e911 direct.
dk
________________________________________ From: voiceops-bounces at voiceops.org [voiceops-bounces at voiceops.org] On Behalf Of Paul Timmins [paul at timmins.net] Sent: Wednesday, March 10, 2010 7:04 PM To: Lunch Hound Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Looking for Opinions on DASH e911 service
If you get anything other than a live operator at a PSAP, run, don't walk, to someone else.
After "experiencing" many of these providers, we built out our own facilities based 911 network for a REASON.
And now, none of our customers break their leg, and get someone with a Canadian accent asking for their zipcode and warm transferring them to non emergency lines at police departments.
-Paul
Lunch Hound wrote:
For some REAL fun, place a bunch of quick, back-to-back test calls to all the "different" 911 providers that you think you have. Do it late at night when they are bored and have time on their hands. Get chummy with the operators, learn their voices, crack the same lame joke each time.
You'll be surprised at how many times your "different" providers all go back to the same person, who seems to laugh less and less at your same lame joke each time.
We've caught some major players outsourcing their services to the same shop w/o telling us about it. Not that they have to tell us, of course, but still....
On Wed, Mar 10, 2010 at 1:28 PM, Eric Hiller <clec at cygnustel.com <mailto:clec at cygnustel.com>> wrote:
Hello all, we are a facilities based clec and are looking at DASH e911 service. Anyone here use them? any opinions?
Thanks! -Eric
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