We are not playing any extra tones. Completing the call in a timely fashion reassures the caller. Frank From: Andrew Melton [mailto:amelton at gmail.com] Sent: Sunday, January 05, 2014 6:20 PM To: Frank Bulk Cc: voiceops at voiceops.org; Peter Beckman Subject: Re: [VoiceOps] New reg: FCC-13-135 Are you playing a tone today prior to ring back? Other than off-hook comfort noise, what else is there that would reassure the caller? On Sun, Jan 5, 2014 at 3:58 PM, Frank Bulk <frnkblk at iname.com <mailto:frnkblk at iname.com> > wrote: If PDD is *that* long, it's too long. Frank -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter Beckman Sent: Saturday, January 04, 2014 8:04 PM To: Hiers, David Cc: voiceops at voiceops.org <mailto:voiceops at voiceops.org> Subject: Re: [VoiceOps] New reg: FCC-13-135 It makes me wonder if there is a forgotten about tone that should be played while things are occurring but not ringing. Silence just makes me think something is wrong, and if ringing is illegal, what do we play to indicate to the caller that "Hey, we're working here, we know what you dialed, and we're trying to make it happen, but it isn't getting through yet, hold on." Who knows if there is a standards-based tone or sound you play to indicate progress but not completion to ringing? Beckman On Thu, 2 Jan 2014, Hiers, David wrote:
Where are you folks at regarding the reporting requirements and prohibition on "false audible ringing" in this new reg?
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com <mailto:beckman at angryox.com> http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops