Thanks Mary. I loathe government intervention. I've had that in my back pocket, but I guess I'll consider pulling it out if I can't find another path to resolving it. On Thu Jun 16, 2022, 08:38 PM GMT, Mary Lou Carey <mailto:marylou at backuptelecom.com> wrote:
Comcast held my business telephone number hostage for months when I moved. I had to port it away from them because they didn't provide service in the area I moved to. The port request failed in their system and then got lost in never-never land. They kept telling me they didn't have my number anymore, so I had to prove they did by showing them the SPID associated with the TN in NPAC. Had I not worked in telecom and known how to do that I would have lost the business number I'd had for 10 years. In my experience with Comcast, they are more interested in locating a road block than a solution. You can try to getting everyone on the same call because that works well if people will attend. But if they won't cooperate, unfortunately the PUC and FCC complaints are the only way to light a fire under them.
MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111
On 2022-06-16 03:20 PM, adam at plexicomm.net wrote:
I try to get all stake holders on a conference call. New carrier, old carrier, you, and the customer.
-Adam
From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Aaron de Bruyn Sent: Thursday, June 16, 2022 4:09 PM To: voiceops at voiceops.org Subject: [VoiceOps] Comcast rejecting port requests for 4 months
Hey everyone,
We have a large SIP trunk with Comcast with around 275 numbers attached.
We've been trying to port about 200 of those numbers to another provider for the past 4 months to do some geeky things that Comcast doesn't support.
Due to reasons only known to Comcast, there are 5 different account numbers vaguely associated with those phone numbers and I keep getting wildly different answers from Comcast staff.
One is for the EDI circuit.
One is for the AdTran.
One is for the SIP Trunk
One is for "master billing"
One is a "hierarchy account"
The winning carrier has submitted the requests with every possible combination of account number and 'CPNI code' (Comcast's account PIN) we have along with all our addressing information, copies of bills, etc...and Comcast keeps rejecting it with zero useful information. i.e. bad address, bad PIN, bad account number, etc...
Every time I even mention "porting out" to a Comcast rep, they say "FCC regulation prevents us from talking about it".
The winning carrier has had so much trouble, they finally sent me the "port order number" and said "call Comcast and talk to them about it. Good luck."
Of course calling the Comcast porting number gives you a short recorded message about "due to COVID, use some portal _click_".
I'm technically a contractor for the end-user and not a phone service provider, so I don't have access to whatever portal they are talking about.
It's been absolute _hell_. Any thoughts on how I can get Comcast to get their crap together? I've never had so much trouble porting numbers away from a carrier.
-A _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops