Is there a centralized report of Tier 1 ISPs? It would be great to know who has the best performance... I think mass data like that would be difficult to analyze. Something similar to http://www.internettrafficreport.com/ - not sure what this really shows... Aryn H. K. Nakaoka anakaoka at trinet-hi.com Direct: 808.356.2901 Fax : 808.356.2919 Tri-net Solutions 733 Bishop St. #1170 Honolulu, HI 96813 http://www.trinet-hi.com https://twitter.com/AlohaTone Aloha Tone PBX <https://www.youtube.com/watch?v=96YWPY9wCeU> https://www.youtube.com/watch?v=96YWPY9wCeU <http://youtu.be/27v2wbnFIDs> Aloha Tone (HA) High Availability <http://youtu.be/rJsr4k0RBH8> http://youtu.be/rJsr4k0RBH8 CONFIDENTIALITY NOTICE: The information contained in this email and any attachments may be privileged, confidential and protected from disclosure. Any disclosure, distribution or copying of this email or any attachments by persons or entities other than the intended recipient is prohibited. If you have received this email in error, please notify the sender immediately by replying to the message and deleting this email and any attachments from your system. Thank you for your cooperation. On Tue, Oct 6, 2015 at 5:14 PM, Ivan Kovacevic < ivan.kovacevic at startelecom.ca> wrote:
What would help, and what has been done in other industries (think JD Power, Gartner? ok maybe not Gartner) is to have this data aggregated and available to view as a part of an industry report.
So that you can look at Cheap-o-voip.com and say?. ?The rates sure look good, but their PDD, completion, etc are dismal, I?ll pass?? That would quickly help separate the good from the bad and hopefully drive the industry overall to improve those key metrics. I would pay for that sort of report, just to avoid wasting time on duds. Or? I would be open to sharing data, either as summary data or sanitized CDRs to help drive that sort of database.
Now? if we could only agree on what the key metrics are... it seems that everyone has a different measuring stick.
Best Regards,
Ivan Kovacevic
Vice President, Client Services
Star Telecom | www.startelecom.ca | SIP Based Services for Contact Centers
*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Pete E *Sent:* Tuesday, October 06, 2015 5:14 PM *To:* Peter Beckman <beckman at angryox.com> *Cc:* VoiceOps <voiceops at voiceops.org> *Subject:* Re: [VoiceOps] Lack of Quality Industry-wide
Ditto. We do the same, but it doesn't get us very far. We've recently fired two carriers for performance.
On Tue, Oct 6, 2015 at 12:34 PM, Peter Beckman <beckman at angryox.com> wrote:
That's a great story Anthony! It's similar to my issues. I already do this for termination. DID and SMS issues are more difficult to manage. And the issues you have with one carrier that drives you to mass port your DIDs that you hope to escape start happening with your new carrier.
I wish carriers would have the same level of visibility in their service and infrastructure as you seemed to have with Intellisight, and then fix the problems proactively when they find them.
"What gets measured gets managed."
So true. So elusive in this business.
Beckman
On Tue, 6 Oct 2015, Anthony Orlando wrote:
You are correct Peter. It's a constant struggle. For years I used a product from Empirix called Intelisight. It gave us the ability to monitor carriers (and other managed objects) with defined sets of KPI's. Once I saw a carrier have issues (PDD, quality, excessive 503's) I used to call them and tell them they had a problem. Hours or days later they would resolve. I got away from that practice and just routed around them. Funny how they notice that. Once the issue was resolved I put them in a penalty box and slowly added traffic. Once they realized I was measuring their performance and there would be financial repercussions it's amazing how the quality of their under lying carriers improved. My carrier ticket count dropped by 25-30%.
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
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