[VoiceOps] PDD: What's acceptable?

We only have one customer who cares/tracks this. We ignore it until they complain (and they generate excellent reports down to the millisecond). I don't recall anyone else every complaining about it, so we've never cared. On Wed, Jun 25, 2014 at 12:19 PM, David Wessell <david at ringfree.biz> wrote:

I'm curious how everyone handles this.. Do you run reports and open tickets proactively with vendors that have high PDD? Do you just wait for clients to complain and than address specific numbers?

I've recently been thinking about running reports and everything over 10 seconds gets reported to the vendor in question. But I don't want them to hate me.

Thanks David

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