On 28 May 2010 16:11, Mark Lindsey <lindsey at e-c-group.com> wrote:
According to a 2007 press release, BroadSoft is using the OptimSys "OptimTalk" Media Control Resource Protocol (MCRP) stack for VoiceXML and CCXML.
A 2008 public magazine article tells us that the Lumenvox Automatic Speech Recognition (ASR) has been tested with BroadSoft. LumenVox uses Voice XML.
I also know that this integration is being maintained by BroadWorks (very currently), so SOMEBODY cares about using it. I expect that the VoiceXML / CCXML support will be very strong in BroadWorks going forward, and that they may use it to build some of their own features in the future. (Nobody at BroadSoft has actually told me this, though.)
In my opinion, I would expect to see Broadsoft using it in the coming releases to bring some features that historically were provided by third-party products branded as Broadsoft, back into the company. I would expect them to be perhaps even removing some functionality from these kinds of components before releasing their own all-singing, all-dancing version. There are of course my opinions and not those of Broadsoft. :) Ta, Aled.