We consider 6 ?barely acceptable? and 8 broken and will complain. Usually we?ll get ignored, but we complain anyway. - Darren From: David Wessell <david at ringfree.biz<mailto:david at ringfree.biz>> Date: Wednesday, June 25, 2014 at 2:19 PM To: "VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>" <VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>> Subject: [VoiceOps] PDD: What's acceptable? I'm curious how everyone handles this.. Do you run reports and open tickets proactively with vendors that have high PDD? Do you just wait for clients to complain and than address specific numbers? I've recently been thinking about running reports and everything over 10 seconds gets reported to the vendor in question. But I don't want them to hate me. Thanks David -- -- www.ringfree.biz<http://www.ringfree.biz> 828-575-0030