While IANAL and anything from this point on should be understood to reflect only my meandering experience and not any actual facts; that said, my response to this sort of thing is typically: 1: Is this behavior illegal? 2: Is this behavior forbidden in the TOS? 3: Is this behavior potentially harmful to the network? If the answer to all of those was NO, i would politely tell the complaining party that you are a carrier and do not police the content of the traffic that crosses your network, and their best bet would be to file a complaint with their local police dept and/or pursue the issue by blocking the calls at their carrier (you could of course offer to become their carrier and block the calls :) ) As always since I don't know the exact scope of the infraction its hard to say but thats the general thought process I follow when handling claims of this type. Of course if any of the 3 questions are answered with yes then your course of action should be self-evident. Just remember to take all your local laws and regulations into account before acting at all, and also since you are a voip carrier also consider the local laws where the subscriber and complaining party might be located. -anorexicpoodle On Mon, 2010-06-21 at 18:02 -0700, Carlos Alvarez wrote:
We're a small company and haven't run into this before. I just got a complaint that one of our customers has been calling a certain number and hanging up. Other than the obvious, telling the customer to stop it, I'd appreciate any suggestions and thoughts on this.