I've done the same thing with Bandwidth before. A capable porting team makes a big difference. On Wed, Jul 15, 2020, 2:51 PM chris <tknchris at gmail.com> wrote:
Glad we could help you sort through this. We know how painful these situations can be sometimes :)
chris
On Wed, Jul 15, 2020 at 2:33 PM Aaron C. de Bruyn via VoiceOps < voiceops at voiceops.org> wrote:
Finally got this sorted out thanks to Chris at Vilario. They were able to grab the numbers from Charter when voip.ms couldn't. After they grabbed the numbers, they allowed the broken voip.ms porting team to pull in the numbers over.
-A
On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <aaron at heyaaron.com> wrote:
Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out?
It's been rejected 5 times now. Every time I call in, the rep gives me a slightly different variation of the address to re-submit.
The winning carrier keeps getting rejected and asks for a CSR copy. Charter/Spectrum flat-out tells me "we don't do CSR reports for small business customers" and then proceeds to give me a slightly different version of the address every time I call in.
They absolutely refuse to let me talk to or communicate with the team that actually makes the accept/reject decision to find out why. They simply say "it was rejected because of the address".
I've spent hours on the phone over the last few weeks and I'm getting nowhere.
Thanks,
-A
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