On 6/25/14 12:19 PM, David Wessell wrote:
I'm curious how everyone handles this.. Do you run reports and open tickets proactively with vendors that have high PDD? Do you just wait for clients to complain and than address specific numbers?
Some PDD to mobile numbers is to be expected, but most of our customers are quite used to < 4 seconds for landlines and gripe if over 7 or so.
I've recently been thinking about running reports and everything over 10 seconds gets reported to the vendor in question. But I don't want them to hate me.
Is the vendor in question by any chance Bandwidth/Dash/Inetwork ? We're getting really bad PDD from them recently, from 7 to 16 seconds to Los Angeles NPA 213. You think they would give us a 5XB ka-clunk-pop, some muted MF followed by hiss, panel-clicks and a ker-chirp on answer if they're trying to emulate the good old days. :-) -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV