We had looked seriously at them a couple years ago and were generally impressed but ultimately decided against using them because [1] they required direct access to our internal systems and we were not willing to grant such access and [2] we had concerns with their ability to scale and continue a high level of service. The scalability comment is related to #1 because as they grow their people would need to be adept at many, many different CRM and/or ticketing systems. I am not sure if this is still how they operate but was how they were doing it a few (3-ish?) years ago. If they had used a single system for themselves and instead were willing to write a web service to connect to their customers' systems we probably would have done business with them. On Mon, Jul 16, 2012 at 7:40 PM, Owen Roth <owen at impulse.net> wrote:
We're considering using a company known as JCurve (www.jcurve.com) to fulfill Broadsoft customer and telco outage initial issues after-hours and relieve some of the strain on our on-call staff.
If anyone has used this company and has relevant feedback that they could share, please contact me off-list. Similarly, if there's another company that they recommend, that information is appreciated as well.
Regards, ------------ Owen Roth Snr Network Engineer Impulse Advanced Communications owen at impulse.net 805-884-6332
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