Oct. 19, 2011
9:30 p.m.
On 10/11/11 9:20 AM, Scott Berkman wrote:
Open tickets repeatedly until it works. XO support especially at the lower tiers is atrocious.
This eventually worked, along with calling some additional contact numbers supplied by list members and an XO employee who contacted us as a result of my posting here. I'm not sure which of these was the eventual trigger but it took four days from the original complaint and posting. Thanks all for your help. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV