We do exclusively BYOB and have had great success with it, but you do need to have a game plan in case of an ISP that doesn't play nice (one particularly large cable provider comes to mind....). We have found that often times it takes some extra time and leg work on the part of your support staff either conferenced in with the customer and ISP or arming a tech savvy customer with enough information to get problems fixed. Additionally your customers need to be aware that your service will only be as successful as their ISP. Generally for residential customers since cost is such an issue we leave it up to the Router/ATA but for business customers we make pretty extensive use of Edgemarcs since it gives us some assurance that the LAN is at least handling the traffic properly as well as providing MOS scoring and a place to run captures from the far end for diagnosing issues. IMO if you are limiting your voice network to only your controlled network segments, you might as well just be a regular LEC. On Fri, 2009-10-30 at 08:59 -0700, David Hiers wrote:
Hi, What's your experience with offering VOIP to business customers in a Bring Your Own Bandwidth/Network environment?
It's one thing to run VOIP over a qos-enabled network with a known bandwidth and gear that you control, and quite another to run VOIP over whatever network the customer wants to buy and whatever random gear was on sale at OfficeMax.
Have you run VOIP over both types of networks?
Thanks,
David _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops