How many DIDs and minutes are you guys doing ? Aryn H. K. Nakaoka anakaoka at trinet-hi.com Direct: 808.356.2901 Fax : 808.356.2919 Tri-net Solutions 518 Holokahana Lane Suite #200 Honolulu, HI 96817 http://www.trinet-hi.com https://twitter.com/AlohaTone Aloha Tone PBX https://www.youtube.com/watch?v=96YWPY9wCeU Aloha Tone (HA) High Availability http://youtu.be/rJsr4k0RBH8 CONFIDENTIALITY NOTICE: The information contained in this email and any attachments may be privileged, confidential and protected from disclosure. Any disclosure, distribution or copying of this email or any attachments by persons or entities other than the intended recipient is prohibited. If you have received this email in error, please notify the sender immediately by replying to the message and deleting this email and any attachments from your system. Thank you for your cooperation. On Thu, Sep 8, 2016 at 1:29 PM, Oren Yehezkely <orenyny at gmail.com> wrote:
Hello,
We have been using Vitelity in the last two years, a few months after they were acquired by Onvoy.
In the last months we see a deterioration in the quality of their service. Port requests we submit take weeks to complete, when we ask for an update they try to sell us the expedited service for $75!!
It also seems that they have a big problem with staff as we see a big turnover with the people we deal with.
Their portal may have been the state of the art years ago, now it feels like it is from the middle ages.
Looks like Onvoy is busy spending money on acquisitions, but would not let them provide good customer service.
Would be happy to hear if you can recommend any alternatives.
Thanks!
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