On Thu, 3 Dec 2015, Carlos Alvarez wrote:
I agree with you, and I'd ask the carrier to remove that. It sounds like you haven't asked yet. The whole thing is highly negotiable anyway, since it wasn't an actual cost to them. You might even get them to drop it or severely reduce the overage based on future business.
I've asked -- this email is verbatim what I sent to them. Their response: "We consider the minimum commitment to make up for services that were not utilized during the usage period. Therefore all taxes and regulatory fees associated with the service/product will also apply to the minimum commitment fee on your invoice." But that isn't how the FCC requirements read. The frustrating part -- engaging a lawyer is likely more expensive than simply giving up. And leaving the carrier hurts my business. And this is only a one-time issue, not an ongoing billing dispute. I'm quite confident that the USF shouldn't be billed on this non-telecom fee, and I can get a lawyer involved and they'll capitulate, but it will likely create bad blood plus I'll lose money on the process. I really really dispise companies not taking ownership of issues and just blinding standing ground. It makes me wish there were more telecom companies that highly regarded customer service like Zappos. Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------