We play them a little audio telling them that they dialled 9 for an outside line but that they don't need to, and that the call will now be put through for them anyway (with the 9 stripped off). It adds about 4 seconds onto the setup time per call playing the audio and usually only takes 2 or 3 calls per user before they've re-programmed themselves not to trigger it any more :) (and the fax machines never notice) Pete
On 20/07/2020, at 4:07 AM, Mike Johnston <mjohnston at wiktel.com> wrote: On 2020-07-19 00:10, Matthew Yaklin wrote:
they still want the 9. Sigh.
Sigh, indeed. I have heard this from manglement on a couple occasions. Yet, when I remove the 9, especially when replacing a phone system, I am usually thanked by the individuals that actually use the phones.