Carlos, what is the benefit of the phone ringing for 5 mins? maybe a call queue would fix the overall setup? the most I usually see is 25-30 seconds. -Michael On Jul 26, 2011, at 12:09 PM, Carlos Alvarez wrote:
We have a customer who has asked us to let his main line ring "forever" or at least five minutes. As a standard practice we forcefully hang up on an unanswered call at 90 seconds if the customer has turned off voicemail and auto-attendants. It seems wrong to let a line ring forever or even for minutes at a time, and I recall something in the back of my head about a traditional industry-standard limit.
Your opinions requested.
-- Carlos Alvarez TelEvolve 602-889-3003
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