On 05 May 2010 18:50, Carlos Alcantar wrote:
So last night I was looking around our calls flowing thru our switch noticed a big spike in calls going to toll free numbers figured out it was American idol. I started digging deeper and I noticed that none of these calls where getting a connected status back from American idol. I did some random test to the different numbers and confirmed was never getting a connection status back. I also went ahead and tested from an att / Verizon cell phones and in both cases the cell phone still saying calling while it was playing back the American idol msg. so if I?m reading everything that I have collected correctly American idol is basically using our resources without having to compensate all the different carries for the calls. Anyone else seeing this?
It is fairly standard practice for toll-free numbers with a non-trivial volume to not "connect" the call until an actual human answers; all of the recorded messages, menus, etc. are actually done via ring-back. This is why, if you have your phone/gateway/etc. ring-back timers set below 3-5 minutes, or some bug is preventing proper handling of ring-back media (in both directions, so DTMF gets through), you will get inundated with user complaints that don't seem to make a lot of sense. S -- Stephen Sprunk "God does not play dice." --Albert Einstein CCIE #3723 "God is an inveterate gambler, and He throws the K5SSS dice at every possible opportunity." --Stephen Hawking