The upgrade for patch-tool can be run live, but I always run it in a maintenance window to be safe. Worst comes to worst if the patchtool upgrade fails your actual upgrade is delayed. This is better than running an update with an out-of-date version of patchtool that could cause the system upgrade to fail or leave things in a funky state. Plus Broadsoft TAC might scold you if you do have an issue after upgrading on an old patchtool. -Scott -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Hiers, David Sent: Wednesday, August 05, 2009 5:34 PM To: voiceops at voiceops.org Subject: [VoiceOps] broadsoft patchtool Hi, What's your upgrade stance on BW's patchtool? Its recommend to upgrade it when you patch, but the thing is always running. You can't run tech-support without invoking patchtool, for instance. David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277 This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops