We're getting ready to provide VoIP Lines to a hotel (to go into an existing PBX) They have a Mitel system as well. The Feed lines to the Mitel are just POTS lines (started as straight POTS, now POTS out of a FlexT1), so I can't imagine there is anything special about 911 other than providing the hotel address. I'm guessing that the Mitel must do a ringback or notification to the front desk on a 911 call, but we are not involved in the PBX at all. The Pool Phone, and Elevator Phone both just ring the front desk on off-hook. On 4/3/2019 8:20 AM, Colton Conor wrote:
Carlos,
I did not know about these specific hotel 911 rules, so thank you for letting me know. Has anyone actually provided service to hotels, and can comment on this?
We have provided analog lines to a hotel, but then another vendor came in and put in what looked like an old school Mitel system. They didn't request anything fancy as far as e911 from us just the regular.
On Mon, Apr 1, 2019 at 9:00 PM Carlos Alvarez <caalvarez at gmail.com <mailto:caalvarez at gmail.com>> wrote:
You might already know, but there are a number of specific requirements for 911 calls from hotels, and lots of liability risk. You will have to make sure you are compliant, and write up documents showing how you will maintain compliance. I'm not an expert on this by any means because we just don't do hotel service at all. During a recent 911 training, the presenter just referenced hotel challenges a few times but didn't go into it since we don't work with that industry. One comment I remembered is notifying the front desk and security/facilities team in "some reliable way" which he didn't expound on.
On Sat, Mar 30, 2019 at 7:14 AM Colton Conor <colton.conor at gmail.com <mailto:colton.conor at gmail.com>> wrote:
Anyone have recommendations on brands and models to deploy for a hotel? We use Broadsoft as our voip switch, but the though of using standard licenses for a 100 room hotel would be expensive in monthly license cost alone. Hotel only wants 10 phone lines, so we are thinking about providing an onsite PBX with 10 SIP trunks as the input.
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